FAQ

(01) Reservation

About reservations

  • Please book through the reservation button on our official website, or through one of our booking site partners. We are unable to accept reservations by email or phone.

  • Payment methods follow those of the booking site you use. Please check the details with that site. This hotel accepts prepayment only.

  • Please make changes or cancellations through the booking site you used to reserve. For cancellation fees, please check that site's cancellation policy.

  • Yes, but a signed guardian consent form is required. Please contact us by email.

(02) Lodging

About your stay

  • Check-in is from 3:00 PM to midnight, and check-out is by 11:00 AM.

  • Yes, luggage storage before check-in and after check-out is available at the front desk.
    Please ask our on-site staff for details.

  • No notice is needed if you'll arrive between 3:00 PM and midnight — please check in at whatever time suits you.
    If you plan to arrive after midnight, please contact the hotel in advance.

  • Check-in is handled at the front desk. Please check the details at the time of booking.

  • Pets are not permitted.

  • Please contact us by email or message.
    Valuables: held for 7 days, then reported to the police.
    Food and drink: disposed of the same day, for hygiene reasons.
    Other items: held for 14 days, then disposed of.
    ※Please note that the hotel does not reach out to guests regarding lost items.

(03) Guest room

About the rooms

  • Free Wi-Fi is available throughout the hotel.

  • The entire hotel is non-smoking.
    If smoking is detected in a guest room or elsewhere on the premises, we will charge a cleaning fee and compensation for the resulting loss of room revenue.

  • Every room has its own private bathroom and toilet. Guests may also use the hotel's communal bath and sauna.

  • About a one-minute walk from Hankyu Kyoto Line's "Omiya" Station, and about a one-minute walk from Keifuku Arashiyama Main Line's "Shijo-Omiya" Station.

(04) Facility

About facilities

  • The communal bath and sauna are reserved exclusively for hotel guests. Day-use visits are not available.

  • There is no dedicated parking lot. Please use a nearby coin-operated parking lot.

  • Yes. It's located in the shared space next to the communal bath on the first floor.

  • We do not have an ice machine. We appreciate your understanding.

  • Yes. It's located in the shared space next to the communal bath on the first floor.

  • Each room has an electric kettle. If you'd like to use a microwave, please ask at the front desk.

  • We do not offer a delivery service, but we can receive and send parcels on your behalf. We appreciate your understanding.

  • The hotel is monitored 24 hours a day by security cameras, and we maintain an emergency response system in coordination with a security company.